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Can I get a refund if I don’t like the product?

We offer a 90 day satisfaction guarantee – so yes you can. 

Are all your products from the United States?

To keep a diverse group of products you will love, we go far and wide and search different countries for talented designers to provide the best quality products. The shipping origin will depend on the product you order and the warehouse nearest to your shipping address. 

 Are you trusted? How do I know if my private information is secure with you?

Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, Apple Pay, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase experience is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. 

 

How do I track my package?

We provide a tracking number after each customer’s purchase has been processed. 

 

I did not get a tracking number, what do i do?

Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 4 days of your order you can simply request yours through our contact form or via email (support@halloweenbutterfly.com) and we will gladly you provide you with one. 

 

What are the perks of Insured Shipping?

For customers who chose to buy with Insured Shipping, your order will be insured 100%. 

We will ship your product promptly and we will make sure that it arrives to your door step. This means that in the event that your product has been misplaced, we will be liable and make sure that you get a new one for free.

 

What are the perks of the Premium Express Shipping?

For customers who chose to buy with Premium Express Shipping, your product will be the first to be shipped out. As we get plenty of orders daily, we make sure to ship out our expedited orders first. We also guarantee to replace it if it gets misplaced. We will be 100% liable and make sure you receive the product promptly. We will ship your product out as soon as we can and you will also receive a “Life-Time Warranty” guarantee which means that in the case that the product is damaged or you want a replacement even after the 90 days risk-free period, we will gladly send you a new one without asking for anything in return! 

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